The Everpeaks Kickstarter Programme FAQs

The Everpeaks Kickstarter Programme FAQs

Still not sure what Everpeaks Kickstarter is all about? Have some questions? Check out the FAQ to have them answered, or contact us at

Q: Do we require an existing registered business in order to join the Kickstarter Programme?

A: You will need to have a registered business. You can just go to Suruhanjaya Syarikat Malaysia (SSM) and get your business registered, and then immediately sign up for the programme. It doesn’t have to be an already existing business.

Q: What if we have a registered business, but we don’t have a product to sell yet? Will this Kickstarter be beneficial for us?

A: All we need from our Kickstartees is a registered business. If you don’t already have a product, we will give you products to sell from one of our managed brands, through product and shipping credit worth MYR1,700. 

Q: We understand that as part of the programme, we will receive a product & shipping credit of MYR1,700. Can you elaborate more on that?

A: The credit comprises of 10 units of product offered by the group of brands managed by Everpeaks. Each product is priced at MYR170 which includes shipping to the USA. More details on the brands and products will be discussed during the programme.  

Q: Will Everpeaks help us set up a Fulfillment By Amazon (FBA) account, and advise how to proceed with shipping through FBA?

A: This is not part of the programme scope, but we are willing to assist with the account set up, and even help you make your first FBA shipment. 

Q: We have concerns about getting our stocks shipped to Amazon's warehouse before the cut-off times, especially for Black Friday, Cyber Monday, Christmas, and Boxing Day. Will this programme address our concerns?

A: We will provide the related timelines and guide you on how to plan your shipping. However, we will not be involved in the shipping process because that is covered under our managed services portfolio, should you be interested to explore that offering.

Q: About the 6-month group support access; on what platforms will this support be available, and what kind of support is provided?

A: The support group will be a facebook group with invite only access. We will share relevant articles and reply to queries by Kickstartees.

Q: Aside from the Kickstartees, who else will be present in the support group, and what do they have to offer?

A: The 3 founders of Everpeaks who are ecommerce operational experts, along with the programme manager will be part of the support group. The support provided is to cater to operational ecommerce related queries. 

Q: Can you elaborate more on the 3 training sessions? 

A: The breakdown of the modules are as follows:

  1. i) Module 1: Introduction and platform setup.
  2. ii) Module 2: Product strategy.

     iii) Module 3: Platform strategy for selected platform.

Q: Can I bring along my employees to attend the training sessions?

A: The sessions are only for 1 pax. Additional pax are chargeable at MYR1,300; MYR300 for module 1, MYR500 for each module 2 and 3. 

Q: As a  brand owner, is trademark necessary for our brand, and will MATRADE provide funds to do so?

A: It is not compulsory, but it is recommended that your brand be trademarked. We cannot comment on behalf of MATRADE with regard to their available support or services, so it's best to reach out to them directly.  

Q: It is understood that if we are eligible for the eTRADE refund, we can request for a reimbursement. How long will the reimbursement process take, and will we be reimbursed the full amount?

A: Typically the reimbursement process takes around 60 days from application date, and application will be made within a month of the start of the programme. Reimbursement is expected to be the full amount of MYR5,000, however, it is at the discretion of MATRADE. 

Q: Assuming we sign up for the programme today, how long will it take before we can start selling on Amazon?

A: If you sign up today, Cohort will begin on the last week of the sign up month, and you should be able to start selling by the end of the following month. 


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